Travel-19 Terms of service

Introduction

The terms and conditions herein (“Terms of Service”) describe the conditions subject to which a user (“User” or “You”) may use and access www.travel19.com (“Travel-19 Website”) and the conversational virtual agent available on Travel-19 Website (“Travel-19 Chatbot” together “Travel-19 Services”) provided by Amadeus IT Group SA, a company with headquarter at Calle Salvador de Madariaga 1, 28027 Madrid, Spain (“Amadeus”, “we” or “us”) and which purpose is to provide you relevant travel information during the COVID-19 crisis.

By accessing and using Travel-19 Services, you agree to be bound by these Terms of Service and any other terms incorporated herein by reference such as Travel-19 Privacy Policy.

We inform you that Travel-19 Services are provided strictly for information purposes and rely on publicly available information which might be incomplete, contradictory and updated from time to time. All representations and warranties with respect to Travel-19 Services (and in particular, the accuracy of the information) are disclaimed. When accessing third parties’ websites suggested by Travel-19 Service(s), you will be subject to those third parties’ terms and conditions.

Frequency of updates by country

Weekly update;
Austria, Belgium, Denmark, France, Germany, Greece, India, Italy, Portugal, Singapore, Spain, United Kingdom, United States of America.

Updated every 2 weeks:
Argentina, China, Japan, Morocco, Sweden, Thailand, Turkey.

Updated every 3 weeks:
Algeria, Australia, Azerbaijan, Barbados, Belize, Bosnia and Herzegovina, Brazil, Bulgaria, Cape Verde, Chile, Costa Rica, Croatia, Cuba, Cyprus, Dominican Republic, Egypt, Estonia, Fiji, Hungary, Iceland, Indonesia, Iran, Ireland, Israel, Jamaica, Jordan, Kuwait, Laos, Lebanon, Madagascar, Malaysia, Maldives, Malta, Mauritius, Mexico, Montenegro, Nepal, Netherlands, Oman, Paraguay, Qatar, Russia, Saint Lucia, Saudi Arabia, Serbia, Seychelles, Slovenia, Solomon Islands, South Africa, Sri Lanka, Switzerland, The Bahamas, Tunisia, United Arab Emirates.

Updated on a regular basis:
Afghanistan, Albania, Andorra, Angola, Antigua and Barbuda, Armenia, Bahrain, Bangladesh, Belarus, Benin, Bhutan, Bolivia, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Central African Republic, Chad, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cote d’Ivoire, Czech Republic, Djibouti, Dominica, East Timor (Timor-Leste), Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Finland, Gabon, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iraq, Kazakhstan, Kenya, Kiribati, Korea, North, Korea, South, Kosovo, Kyrgyzstan, Latvia, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malawi, Mali, Marshall Islands, Mauritania, Micronesia, Federated States of, Moldova, Monaco, Mongolia, Mozambique, Myanmar (Burma), Namibia, Nauru, New Zealand, Nicaragua, Niger, Nigeria, Norway, Pakistan, Palau, Panama, Papua New Guinea, Peru, Philippines, Poland, Romania, Rwanda, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Sierra Leone, Slovakia, Somalia, South Sudan, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, The Gambia, Togo, Tonga, Trinidad and Tobago, Turkmenistan, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City (Holy See), Vietnam, Yemen, Zambia, Zimbabwe.

Access and Use of Travel-19 Services

A. Age restriction

Travel-19 Services are available only to natural persons over the age of legal majority in their country and who can enter into legally binding agreement(s) under applicable law. If you are not the age of legal majority, you should not use Travel-19 Services.

B. Use of Travel-19 Services

Use of Travel-19 Services does not require any registration and you do not need to provide any personal information about yourself to access Travel-19 Content. If you wish so, you may receive a copy of Travel-19 content and relevant updates for your trip by e-mail.

D. Intellectual Property Rights and Scope of Use

Any intellectual property rights associated with Travel-19 Services remain the sole property of Amadeus, its affiliates or licensors (as the case may be) and nothing in these Terms of Service intends to transfer any Intellectual Property Rights to, or to vest any Intellectual Property Rights in you.

You may not a) copy, transmit, re-distribute, reproduce, replicate, repost or create derivative content from the Travel-19 Services or any portion thereof, including incorporate any part of the Travel-19 Services into any other website or service; b) try to modify, reverse engineer, reverse assemble or otherwise alter Travel-19 Services or c) use Travel-19 Services in any way contrary to applicable law.

Availability of Travel-19 Chatbot

Amadeus does not guarantee the availability of Travel-19 Services and reserves the right to modify or discontinue Travel-19 Services on a temporary or permanent basis, at any time with no liability towards you or any third party.

If Amadeus believes that you are making unauthorized use of Travel-19 Services or that you are in violation of these Terms of Services, it may suspend or terminate your access to Travel-19 Service(s) with or without notice without any liability whatsoever towards you.

User Content

You are solely responsible for the content, conversations, feedback or other materials you transmit through Travel-19 Services (“User Content”). You grant to Amadeus a perpetual, nonexclusive, worldwide, royalty free, fully paid up, transferable license to use the User Content as necessary for Amadeus to provide Travel-19 Service(s) to you and for any internal purposes, including to improve Travel-19 Service(s).

Data Protection

All the Personal Data collected during registration process or through your use of Travel-19 Services will be subject to Travel-19 Privacy Policy.

Third-Parties Website and Content

Travel-19 Service(s) may contain links to third-party providers websites. Such websites are controlled by independent parties under which Amadeus has no control. Although Travel-19 Service(s) provides information about third-party suppliers, such Service(s) not constitute any sponsorship, affiliation or endorsement of these third-party providers.

YOU HEREBY ACKNOWLEDGE AND AGREE THAT AMADEUS WILL NOT BE RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN SUCH THIRD PARTIES’ WEBSITES OR FOR ANY DIRECT OR INDIRECT DAMAGE CAUSED OR ALLEGEDLY CAUSED BY OR IN CONNECTION WITH THE ACCESS OR USE OF SUCH THIRD-PARTIES’ WEBSITES.

Disclaimer of Warranties and Limitation of Liability

AMADEUS HAS MANY SOURCES OF INFORMATION AND DATA THAT MAKE UP THE INFORMATION MADE AVAILABLE THROUGH TRAVEL-19 SERVICES. ALTHOUGH AMADEUS TRIES TO PROVIDE ACCURATE INFORMATION, TRAVEL-19 MAY BE SUBJECT TO OMISSIONS AND ERRORS. TRAVEL-19 SERVICES ARE PROVIDED ‘AS IS’. TO THE FULLEST EXTENT PERMITTED BY LAW, AMADEUS DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD-PARTY’S RIGHTS, ACCURACY OF THE INFORMATION AND FITNESS FOR A PARTICULAR PURPOSE. AMADEUS MAKES NO REPRESENTATIONS OR WARRANTIES THAT TRAVEL-19 SERVICE(S) WILL MEET YOUR REQUIREMENTS AND BE SECURE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, TIMELY, UNINTERRUPTED, ACCURATE, COMPLETE OR RELIABLE.

YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF TRAVEL-19 SERVICES IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AMADEUS AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL LOSSES OR DAMAGES OR ANY LOSS OF INCOME, PROFITS, GOODWILL ARISING OUT OF OR IN ANY WAY RELATED TO THE ACCESS AND USE OF TRAVEL-19 SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF AMADEUS, IT AFFILIATES OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE TERMS OF SERVICE DO NOT AFFECT ANY OF YOUR STATUTORY LEGAL RIGHTS THAT CANNOT BE EXCLUDED BY LAW.

Indemnification

You agree to release, indemnify, defend and hold Amadeus and its affiliates, licensors and its and their officers, directors, employees and agents harmless from and against any liabilities, judgments, penalties, fines, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of Travel-19 Services, your violation of these Terms and Conditions or any documents referenced herein or your violation of any applicable law or the rights of a third party.

General provisions

A. Entire Agreement

These Terms of Service are the complete and exclusive statement relating to its subject matter and supersede all prior communications between you and Amadeus.

B. Assignment

You may not transfer any of your rights or obligations under these Terms of Service without our prior written consent. We may transfer any of our rights or obligations under these Terms of Service to any of our affiliates or third party designated by Amadeus.

C. Changes

Any new functionalities of Travel-19 Services will be subject to these Terms. We reserve the right to amend sections of these Terms of Service at any time without further notice. The latest version will always be available on Travel-19 Website. Visit Travel-19 Website from time to time to review the changes as they are binding to you. Your continued use of Travel-19 Services following the posting of changes to these Terms of Service or other policies means you accept the changes.

D. Severability

If any provision (or part thereof) of these Terms of Service is held by any court, or other competent authority to be void or unenforceable in whole or part, such void provision shall be deemed to be replaced by an enforceable provision with the closest effect possible to the original provision and these Terms of Service shall continue to be valid with respect to the other provisions and the remainder of the affected provisions.

E. Waiver

Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Service will not be interpreted as a waiver of our rights or remedies.

F. Governing Law and Jurisdiction

This Agreement and any dispute or claim arising out of or on connection with them (including non-contractual disputes or claims) is governed by the laws of England and Wales, without regard to conflict of laws principle. You agree, for the sole benefit of us, that the courts of London, England, shall have exclusive jurisdiction over any dispute or claim (including non-contractual disputes or claims) You may have against us and/or our affiliates arising out or in connection with this License Agreement. Nothing in this section shall limit our right to take proceedings against You in any number of other courts of competent jurisdiction (including arbitration courts), whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

Contact Details

If you have any questions, comments or complaints about these Terms of Service, please contact us at contact@travel-19.com or by writing at Amadeus IT Group SA, Legal Department, Calle Salvador de Madariaga,1, 28027 Madrid, Spain.